Admissions

Getting help should be the easy part

No referral is needed. You can call at any hour and speak to a trained counsellor. Here is exactly what happens next.

The process

Four steps from first call to arrival

01
Reach out
Call our admissions desk or send a message any time. You will speak with a trained counsellor — not a call centre — who will listen first.
02
Clinical assessment
A psychiatrist reviews the history, current risk and needs, over the phone or in person, and recommends the level of care that fits.
03
Plan & paperwork
We confirm the room, share a clear cost estimate, and help with insurance pre-authorisation and cashless approvals where available.
04
Arrival & settling in
On admission day the resident meets their named care team, tours the residence, and the first 72-hour stabilisation plan begins.

Insurance & cost

Mental-health admission is covered under many Indian health-insurance policies following the Mental Healthcare Act, 2017.

A full checklist is shared once your admission is confirmed.

Questions

No. You can contact us directly. Our psychiatrist will complete an assessment and, if inpatient care is appropriate, arrange admission — often within 24 hours.
Yes. Clinical information is shared only with the treating team and with people the resident authorises. Records are held securely and governed by our privacy policy.
We work with major insurers and third-party administrators, and assist with pre-authorisation and cashless claims where the policy covers mental-health admission. Our team will confirm your coverage before admission.
Yes. Visiting hours and family-therapy sessions are scheduled through the week. Early in an acute admission, visits may be brief and planned with the care team.
It depends on the person and the condition. Acute stabilisation is often 2 – 4 weeks; rehabilitation programmes typically run 6 – 12 weeks. The plan is reviewed with the resident and family throughout.
A government photo ID, insurance details if applicable, a current medication list and any recent medical reports. We share a full checklist when your admission is confirmed.